Performance Management

This service allows our customers to stress test their applications from end-to end giving them a very accurate picture of performance for their critical application and database environments. Utilizing best-of-breed tools available in the marketplace, our consultants have been able to identify system bottlenecks that have significantly impacted the performance of our customers' systems.

The Performance Management  service includes:

• End-to-end user performance monitoring
• Real-time response monitoring
• In-depth analysis and reporting of system performance
• Enhanced system performance from bottleneck identification and isolation
• Full system (applications, database, server, network) stress testing

Functional Helpdesk

A Functional Helpdesk is designed for organizations that lack internal expertise in enterprise applications and need a quick and cost-effective solution to functional problem solving.

Subscribers  have around-the-clock access a dedicated functional/ technical team who will help them troubleshoot any application problem.

The  service is very flexible and includes

• Key User Support
• Functional Troubleshooting
• Application Configuration Support
• Applications Administration
• User/Role Responsibility Management